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The day I was almost defeated.

Monday morning. The day before our big launch & stock hadn’t arrived yet from overseas. I was refreshing the tracking number every 20 minutes to check for movement. The shipment had arrived in Melbourne and was waiting to be delivered that day. Come 4pm, still nothing. The TNT customer service rep assured me at 4.18pm that day that it would get on the truck the next morning and we’d have it just in time for our launch at 5pm on Tuesday.